Shipping Policy

Thank you for shopping with Tenloriva. We work to process and deliver orders as efficiently as possible. The following policy explains our general shipping procedures and estimated delivery times.

Where We Ship

Tenloriva provides worldwide shipping to supported destinations.

Delivery options may depend on the product, destination, and availability of local shipping services.

Processing Time

After payment has been successfully completed, most orders are processed within 1–3 business days.

Business days generally exclude weekends and public holidays.

Processing times may be longer during holidays, promotional events, or periods of unusually high demand.

Delivery Estimates

After your order has been processed and dispatched, the estimated delivery time is:

7–12 business days

Actual delivery times may vary by destination.

Unexpected carrier delays, customs inspections, severe weather, holidays, transportation disruptions, or other circumstances beyond our reasonable control may result in longer delivery times.

Tracking Your Order

Tracking information may be provided after your order has been dispatched when tracking is available.

Please note that tracking systems may require additional time to display the latest shipment information.

Address Accuracy

Please make sure your shipping information is complete and correct before submitting your order.

Tenloriva cannot guarantee that shipping information can be changed after an order enters processing or has been handed over to the carrier.

If you discover an address error, contact our customer service team as soon as possible.

International Orders

International orders may be subject to customs procedures in the destination country or region.

Depending on local regulations, customs duties, taxes, import charges, or similar fees may apply. Unless otherwise indicated at checkout, customers may be responsible for applicable charges imposed by local authorities.

Delivery Delays

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur.

If your shipment appears significantly delayed, please contact us with your order details. We will review the available shipping information and assist you with the next steps.

Lost or Damaged Shipments

If you believe your shipment has been lost or if it arrives damaged, please contact our support team promptly.

We may request your order number, photographs of damaged items or packaging, and other relevant information to help review your case.

Split Shipments

Products within the same order may occasionally be fulfilled separately.

If this occurs, your items may arrive on different dates and may have separate tracking information.

Questions About Shipping

For questions regarding shipping or delivery, please contact:

Email: PreatoAmour7331@outlook.com

Website: tenloriva.com