Return and Refund Policy

At Tenloriva, we are committed to providing quality products and a great shopping experience. If your purchase does not meet your expectations, our return and refund policy is designed to make the process simple and clear.

Returns

You may request a return within 30 days after receiving your order.

To qualify for a return:

• The product must be unused and in its original condition.

• The product must include the original packaging and included accessories.

• The return request must be submitted within the allowed return period.

Before returning any product, please contact our support team for approval and return instructions.

Email: PreatoAmour7331@outlook.com

Unauthorized returns may not be accepted.

Refund Process

Once your returned item arrives and has been inspected, we will send you an email confirming whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please note that banks and payment providers may require additional time to complete the refund process.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

• Order number

• Photos or videos of the item

• Details about the issue

We will review your request and work with you to provide a suitable solution.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is caused by an error on our part.

Shipping fees from the original order are not refundable.

Items Not Eligible for Return

Returns may not be accepted for:

• Products that have been used or modified

• Items without original packaging

• Final sale or clearance products

Cancellation Requests

If you wish to cancel your order, please contact us immediately.

Once an order has entered processing or shipping, cancellation may no longer be possible.

Contact Us

For any questions about returns or refunds, please contact:

Email: PreatoAmour7331@outlook.com

Thank you for choosing Tenloriva.